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Terms & conditions


Stake Pty Ltd is a platform that allows users to securely trade digital assets. Our mission is to be the safest, easiest and most transparent digital asset platform in existence. These Terms of Service (the “Terms”), the Privacy and Transparency Statement and any and all other agreements between Stake Pty Ltd and its users will use the following definitions:

- “Customer,” “user,” “you,” and “your” refers to the person or entity accessing and/or using Stake Pty Ltd

- “Company,” “our,” “Stake Pty Ltd,” “Website,” “we,” and “us” collectively refers to the online website and platform “Stake Pty Ltd ” and its owners, directors, officers, employees, operators, agents, insurers, suppliers, and attorneys.

- “Party” may refer to either you or us, and “Parties” refers to both you and us. For the avoidance of any doubt, the contracting parties in our Terms are you and Stake Pty Ltd.

- “Asset,” “digital asset,” “coin,” “cryptocurrency,” “funds,” “good,” “ledger entry,” and “token” refer to blockchain-based software ledger data entries.

1. Acceptance of Terms

By accessing the website, you agree to be bound by our Terms and all applicable laws, rules and regulations, and you agree that you are responsible for compliance with, and that you are compliant with, all applicable laws, rules, and regulations. If you do not agree with any of our Terms, you are prohibited from using or accessing the Website or platform; your only recourse is to stop using the Website. Any use of the Website is your deemed acceptance of our Terms as they may be modified and amended from time to time.

1.1. Modification

Stake Pty Ltd may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. Continued use of the Website after a revision may affect transactions or other activities that you have already undertaken. We reserve the right to make any changes retroactively. You should check back often in case our Terms undergo changes.

2. Eligibility.

By using the Website, you represent and warrant that you are:
1. at least 18 years old and have full capacity to contract under applicable law,
2. only transacting on Stake Pty Ltd with legally-obtained funds that belong to you,
3. not furthering, performing, undertaking, engaging in, aiding, or abetting any unlawful activity through your relationship with us or through your use of Stake Pty Ltd, and
4. complying with and obeying all applicable laws, rules and regulations.

We reserve the right to terminate your access to Stake Pty Ltd for any reason and in our sole and absolute discretion. Use of Stake Pty Ltd is void where prohibited by applicable law.

3. Restrictions on Use

3.1. Prohibited Jurisdictions

You are prohibited from using or accessing Stake Pty Ltd from North Korea.

Transactions from users in these jurisdictions are prohibited, and Stake Pty Ltd may seize any funds from users in these jurisdictions and donate them to a charity at Stake Pty Ltd’s sole discretion. By accessing this site or any services therein, you represent and warrant that you are not physically located in these prohibited jurisdictions.

3.2. Source of Funds

You are prohibited from using or accessing Stake Pty Ltd to transmit or exchange digital assets that are the direct or indirect proceeds of any criminal or fraudulent activity, including terrorism or tax evasion. Stake Pty Ltd reserves the right to deny, delay, or cancel a transaction it perceives as a risk of criminal or fraudulent activity.

3.3. Abuse of Platform

You are prohibited from using or accessing Stake Pty Ltd in an abusive manner. This may include, without limitation and in Stake Pty Ltd’s sole discretion, submission of transactions or other data which imposes an unreasonable or unmanageably large load on the Stake Pty Ltd platform, whether or not it interferes with normal operations.

3.4. Counterparties

Stake Pty Ltd and all its services may be used only as a mechanism of software ledger entry translation between the user and Stake Pty Ltd, i.e. all transactions processed by Stake Pty Ltd are two-party transactions. You are prohibited from using Stake Pty Ltd for the purpose of translating ledger entries with any other parties. For the avoidance of doubt, you must be the beneficial owner of both the sending address of the input assets, the destination address and the refund address for each transaction.

4. Prices, Exchange Rates, and Confirmations

Cryptocurrency and digital assets are highly experimental and risky. Stake Pty Ltd’s service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes. For normal orders (i.e., all orders except “Precise Amount” orders), the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchains, your payment is typically considered “accepted” at one block confirmation. Stake Pty Ltd may occasionally accept a payment with zero confirmations, though this decision is at Stake Pty Ltd’s sole discretion. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by Stake Pty Ltd of that payment. Users who are sensitive to the exchange rate they receive should use Stake Pty Ltd’s “Precise Amount” feature, which guarantees an exchange rate for a specified period of time. The user’s payment must be received and accepted by Stake Pty Ltd within that period in order to receive the guaranteed exchange rate. You may contact customer support for more information on exchange rates.

Stake Pty Ltd only accepts one deposit per transaction ID (“TXID”). If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange will not be completed. User deposits to Stake Pty Ltd that do not confirm within 48 hours of being detected will be cancelled. Refund requests will be honored after the deposit is confirmed on the blockchain.

5. Third-Party Phishing Scams

There are fake websites pretending to be Stakepty known as "phishing scams.” They often use a misspelled URL that looks like "stakepty.com" in order to trick users into sending them funds. DO NOT USE ANY SERVICE THAT ISN'T LOCATED EXACTLY AT THE “www.stakepty.com” DOMAIN. Stake Pty Ltd is not responsible for funds that have been sent to any fake Stakepty phishing scams. It is the responsibility of the user to verify they are visiting the correct domain and to search for the security certificate in the URL bar of their browser, which may look like this: Users should not trust private messages, solicitations or requests for funds from people claiming to represent Stake Pty Ltd unless you have verified that it is an official request from a Stakepty employee. When in doubt, contact us directly to verify any messaging. Stay diligent and please report any phishing scams to our team through the Stake Pty Ltd Help Center, located here: support@stakepty.com

6. Costs

From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the customer issue.

7. Investment Advice

Stake Pty Ltd does not endorse or recommend any particular digital asset, transaction, or purchasing strategy. No content on the Stakepty website nor communications with company personnel constitutes purchase or investment advice and independent advice should be sought where appropriate. You acknowledge and agree that all purchase decisions are made solely by you and Stake Pty Ltd bears no responsibility or liability for the outcome of your decisions.

The digital assets available on the Stake Pty Ltd platform are not securities and users should not expect profits from the purchase of any digital asset. All purchases should be made with the intent to make use of the underlying utility of the digital asset.

8. Privacy and Transparency Statement

Stake Pty Ltd respects the privacy of its users by not requesting any information that is unnecessary for the use of the service or to comport with our obligations under applicable law. Stakepty also does not in any way obscure the information that it does request or obtain. Due to the inherent transparency of blockchains, transactions to and from Stakepty are public and easily correlated. Utilizing Stakepty to obscure transactions or assets in any way is pointless, ineffective, and ill-advised. Law enforcement has full access to blockchain information that goes in or out of Stakepty’s system.

You accept that Stake Pty Ltd will comply willingly with all legal requests for information from it. We reserve the right to provide information to law enforcement personnel and other third parties to answer inquiries, participate in investigations, respond to legal process, respond to the order of a court of competent jurisdiction and those exercising the court’s authority, and to protect Stakepty and our users. By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you reside or are located when you access Stakepty.

9. Investigations

You agree and accept that you will comply fully with any investigations initiated and conducted by Stakepty for any reason. This includes, without limitation, responding to interrogatories and furnishing materials to Stakepty within the timeframe prescribed by us. You must not impede or delay any investigation conducted by Stakepty.

10. Limitations

Use of Stakepty may carry financial risk, and is to be used as an experimental software utility only. In no event shall Stakepty be liable or responsible for any damages, claims, applications, losses, injuries, delays, accidents, costs, business interruption costs, or other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data loss, computer failure or malfunction, or any other commercial or other losses directly or indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any service of Stakepty; the use of Stakepty; any use of your digital assets or cryptocurrency on Stakepty by any other party not authorized by you (collectively, all of the foregoing items shall be referred to herein as “Losses”).

Stakepty is hereby released by you from liability for any and all Losses. We disclaim any and all warranties or guarantees, including any warranty of merchantability and warranty of fitness for any particular purpose. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even if Stakepty has been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.

Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability of Stakepty for any Loss hereunder exceed 50 EUR.

11. Contact Us

Stake Pty Ltd employs a robust support staff ready to discuss with you any questions, complaints or issues you may be having with Stakepty. We cannot guarantee a response time, but we make efforts to respond within 48 hours. The easiest way to contact us is through the Stakepty Help Center, located here: support@stakepty.com For all correspondence, please include any necessary identifying information such as your name, return email or physical address, and any transaction IDs relevant to your request. Failure to do so may prevent us from providing a response.

12. Copyright

The materials contained in the Website are protected by applicable copyright and trademark laws and treaties.

13. Severability

If any provision of these Terms is to any extent illegal, otherwise invalid or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability and all other terms hereof shall remain in full force and effect. To the extent permitted and possible, any invalid or unenforceable provisions shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable provision.

14. Entire Agreement

These Terms completely and exclusively state the agreement between you and Stakepty regarding their subject matter. These Terms supersede and govern all prior or contemporaneous understandings, representations, agreements, or other communications between you and Stakepty, oral or written, regarding such subject matter.